2.5 millimeter plugs are standard,
round plugs. Many Plantronics mobile headsets come with this size of
plug, which should fit standard mobile and cordless phones.
milimeter plugs are standard, round plugs often found on stereos and
computers. They are larger than the 2.5 mm round plugs found on
Many Plantronics computer headsets come with two 3.5
mm plugs which connect into your sound card's microphone input (pink or
red) and line output (black, blue, or green).
A2DP (Advanced Audio Distribution Profile)
is a Bluetooth profile that transmits stereo sounds. Also referred to
as the AV profile, it is designed to transfer a stereo audio stream
(such as music) from an mp3 player to a headset or car radio. The
Plantronics Pulsar headsets support the A2DP profile.
make sound louder. This technology enables headsets to be used with
corded phones and phone systems. Plantronics manufactures and markets a
wide selection of corded, stand-alone amplifiers, such as the M12 and
A20. Amplifiers are also included as part of a headset system, such as
the S12 and S20. The CA10 is an amplifier for a cordless headset system.
refers to a type of sound signal. In regards to Plantronics products,
it refers to computer headsets that plug directly into a computer's
sound card with two, round 3.5 mm plugs.
makes wireless conversations effortless and pleasant, regardless of the
environment. For incoming calls, AudioIQ automatically adapts to
background noise levels and intelligently improves the receive quality,
clarity and volume level. For outgoing calls, AudioIQ reduces background
noise for listeners up to 7-8 decibels, or by approximately 50 percent.
It also minimizes interference from artifacts such as speech
distortions to maintain exceptionally clear voice intelligibility.
Base refers to your headset's charging base or amplifier.
recently introduced the new, behind-the-head neckband accessory that
adds a unique wearing style to DuoPro® (H181, H181N) and DuoSet®
(H141/H141N) headsets. The neckband offers a fresh alternative for those
looking for a contemporary wearing style.
Binaural headsets cover both ears, while monaural headsets cover only one.
Abbreviation for Bluetooth.
Click Here for more information about Bluetooth profiles.
is an amazing new wireless technology using short-range radio links
that promises to eliminate the cables and wires that currently connect
most computing and communications devices. At Plantronics, we're using
this technology in such products as our new wireless mobile headset, the
Plantronics technology, Call Clarity is an electronic signal processing
and noise reduction system found in our amplifiers that enhances
transmit and receive quality.
Cell Phone Plug
See "2.5 mm."
is an audio technology used for superior call clarity, and it is
featured in the Plantroincs Vista M22 amplifiers. It is compatible with
both traditional phones and headsets as well as wideband VoIP phones and
headsets. It provides advanced echo management, delivers consistent and
comfortable call volume, reduces background noise, and protects against
See "3.5 mm" and "sound card."
Panel is part of the Windows operating system. Going into the "Sound
and Audio Devices" section of the Control Panel allows you to change the
settings for your computer's sound devices. Control Panel's location
varies, but it can often be reached by going to
headsets offer the choice of two wearing styles, usually over-the-head
for stability or over-the-ear for easy on/off convenience. These
headsets can easily be "converted" from one style to the other in a few
simple steps. Plantronics convertible headsets include the DuoPro®
(H171/H171N), the DuoSet® (H141/H141N), and the M170/M175 mobile
CA (Cordless Amplifier)
stands for "cordless amplifier." These units connect into your phone's
hand receiver port and come with a remote that can be used away from the
CS (Cordless System)
stands for "cordless system." Cordless systems come with both a CA
(cordless amplifier) and a headset. See "CA" for more details.
date code of your product designates its date of manufacture, and it
can be used to establish your warranty period. The date code is
generally listed with your product's model and part number, although
this is not always the case. The date code can be located on the base of
the unit, beneath the ear cushion, under the battery, or along the
microphone boom. See our Knowledge Base for more details.
stands for "Digitally Enhanced Cordless Telephony", which is a type of
wireless technology used in certain Plantronics headsets such as the
CS50, CS70, CS351, and CS361, among others.
is a term for "adapter." It generally refers to a Bluetooth adapter
that plugs into your computer's USB port and gives you additional
Bluetooth profiles and support. These adapters, such as Plantronics'
BT300, are sometimes called "Bluetooth dongles" or "USB dongles."
Manger is a Windows program. One feature of Device Manager is its
ability to list the drivers installed on your computer system. You can
check there to see if any drivers are missing or incomplete.
DSP (Digital Signal Processing)
In Plantronics products, DSP refers to computer headsets that connect via the USB port rather than the computer's sound card.
Earbud and In-the-ear style
style describes a small, discreet headset with a speaker that fits in
the ear and the microphone positioned along the cord. The H132N office
headset, as well as the MX100 and the M205 mobile headsets are some
A foam or plastic tip that attaches to a headset and fits snugly inside of your ear.
Firefly® On-Line Indicator
is the unique in-use indicator light that lets others know you are on
the phone. No more interruptions! You can find it on the CT12 cordless
Hand Receiver (Port)
hand receiver is the portion of the telephone that you hold in your
hand when talking. It is generally attached to the phone with a curly
cord. The hand receiver plugs into the phone's hand receiver port
(usually a square, modular plug).
but not all, phones have a headset port. This headset port may be a
round, 2.5 mm plug, or a square modular RJ9 plug. However, most
Plantronics amplifiers are designed to plug into the telephone's hand
receiver port rather than the headset port.
HFP (Hands Free Profile)
is a more advanced version of the HSP Bluetooth profile. It allows
voice dialing activation, redial, call transfer, and call answer/end
HSP (Headset Profile)
is a Bluetooth profile used for voice, mono music, and internet chat
programs. This is the most commonly used profile, providing support for
the popular Bluetooth headsets to be used with mobile phones.
dropping means that the signal between the headset and the telephone
periodically disconnects. If you experience link dropping, we recommend
that you establish a new signal between the headset and the telephone by
repairing or resubscribing your headset.
Modular means square and generally refers to modular, RJ9 plugs. Most Plantronics amplifiers use modular ports.
Monoaural headsets cover only one ear, whereas binaural headsets cover both.
is also known as "multishifting." Although all of our Bluetooth
headsets can pair with up to 4 different devices, multipoint technology
allows some Bluetooth headsets to switch active connections between two
paired devices. Non-multipoint headsets can be actively connected to
only one device at a time. See our Knowledge Base for more information.
refers to a microphone design that greatly reduces the transmission of
background noise, enhancing headset sound quality. Noise-canceling
headsets are especially effective for offices with employees in close
proximity to one another. In mobile applications, noise-canceling
microphones reduce background noise in cars, airports or on the street.
See "noise-canceling." Headset model numbers that end with "N" are noise-canceling models.
is used to describe Plantronics headsets that have over-the-ear
earloops or other devices to hold headsets in place. TriStar®, Mirage®
and the M130 are some examples.
it's important to help filter or screen out background sound, you
should consider over-the-head binaural headsets, such as the Supra®
(H61/H61N) headset and Encore® (H101/H101N) headset. This style provides
sound transmission to both ears.
monaural headsets, on the other hand, deliver sound to one ear. Unless
it says otherwise, Plantronics headsets are monaural.
refers to establishing a wireless connection between a headset and a
phone. It is often used to describe the initial set up between a
Bluetooth headset and phone.
mode is required to make the initial connection between a Plantronics
Bluetooth headset and a Bluetooth device. When a Plantronics headset is
in pairing mode, it will flash either blue/red or green/red for several
minutes. During this time, it is possible to pair the headset to a
Bluetooth device. See our Knowledge Base for pairing instructions.
refers to a password needed to connect a Plantronics Bluetooth headset
to a Bluetooth device. For most Plantronics products, this passkey is
Persono software is a free enhancement available for download from the Plantronics website. Several versions are available:
- Software enhancement for use with DSP headsets
- Provides tone control of headset audio
- Software enhancement for use with DA60
- Provides tone control of headset audio
- Gives administrator option to disable headset mute and volume controls
- PerSonoCall Enterprise Edition
- Software enhancement for use with compatible soft phones
- CS50-USB, 510-USB
- Provides call answer/end control
- PerSonoCall Consumer Edition
- Software enhancement for use with .Audio 910 & Skype only
- Provides call answer/end control
See "Quick Disconnect".
H-Series headsets, the Quick Disconnect™ (QD) Connector is at the end
of the headset cable that lets you disconnect your headset from an
active call when you need to grab a fax or file, then easily reconnect.
With the QD, there's no need to put the call on hold or remove your
radiolink means that your headset currently has a live connection with
your mobile or VoIP phone. An inactive link means that your headset is
not in use.
volume refers to the volume of what you hear. Increasing your receive
volume will make the caller sound louder for you. It will not affect the
way that your voice sounds to the caller.
headsets often come with a remote unit. The remote unit is a small,
rectangular piece that attaches to the headset. The remote includes a
battery and volume controls.
Resetting your wireless headset can clear static and correct other acoustic issues. See our Knowledge Base to find reset instructions for your headset.
RJ9 is a standard, modular plug on most corded telephones. Many Plantronics amplifiers also use this plug size.
resubscribe is to reestablish the signal between a wireless headset and
its amplifier. If the headset uses Bluetooth technology, this process
is called "pairing."
sound card is a computer component that processes sound and provides
ports for audio devices such as microphones, headsets, and speakers.
recorder is a program built into the Windows operating system that
allows you to make voice recordings. This program can also be used to
test your headset. Sound recorder's location varies depending on your
version of Windows, but it can sometimes be found by going to
automatic gain control system found in Plantronics amplifiers,
SoundGuard Plus provides natural voice tone and removes loud tones, as
well as occasional noises and crackles on the line.
sound refers to sound that sends different signals to the left and
right sides of the headsets, as opposed to mono sound, which sends just
one signal. Stereo headsets are headsets that support stereo sound.
volume refers to the volume of your voice and your headset's
microphone. If you increase your transmit volume, your voice will sound
louder to the caller. It will not affect the way that the caller's voice
sounds for you.
stands for "Universal Serial Bus", and refers to a common port on
computers. Some mobile phones also use USB or "mini-usb" connections to
called "attitubes" or "mic sticks", voice tubes are translucent, plastic
tubes which serve as microphones in some Plantronics headsets. Voice
tubes are removable and can be replaced.
VoIP stands for "Voice-over internet protocol" and refers to sending voice signals and phone calls over the internet.
provides wind-noise reduction technology for optimal sound clarity.
It's highly recommended for calls made outside (or in moving vehicles
with open windows).
Y training cable allows you to connect two headsets with QD (Quick
Disconnect) connections to one phone. It also includes a mute switch
which allows you to mute either headset. This will allow two people to
listen to the same call for training purposes. See our Knowledge Base for more information.
that you've mastered our basic course in headset technology, why not
instantly see how it can make your life easier and more productive,
whether it's in the office, at home, or in the car? Click on our product
finder and you're sure to discover the perfect Plantronics headset,
designed with your needs in mind.