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The EncorePro 700 Series Headset - A Reliable and High-Quality Solution for Contact Centers

Updated: Jul 14, 2023

The EncorePro 700 Digital Series is a customer service headset designed for professional use in contact centers and other customer service environments. The headset features advanced noise-canceling technology to reduce background noise, a flexible boom microphone for clear communication, and a lightweight, comfortable design for all-day wear.


The EncorePro 700

Delivering Comfort and Quality for Contact Centers


The EncorePro 700

Your customer service team deserves the best tools to deliver excellent service to your customers. The Plantronics EncorePro 700 Digital Series headset is designed to provide all-day comfort with its soft leatherette ear cushions, high-grade materials, and feather-light fit. With the unique extendable boom and advanced noise cancellation technology, your team can focus on the conversation and keep coworkers in the background. This lightweight headset is equipped with everything your agents need to wow your customers, making it the perfect solution for contact centers.


All-Day Comfort and Superior Audio Quality


The EncorePro 700

Your customer service agents are the face of your business, and providing them with the right tools is crucial for delivering a great customer experience. The key to achieving this is to empower your agents with all-day comfort, superior audio quality, and easy-to-use controls. When your agents are comfortable and have the necessary tools at their fingertips, they can deliver the best possible service to your customers. This, in turn, leads to a better overall experience for your teams and customers alike, ultimately benefiting your business.


Clear Communication with Precision Positioning and Optimal Noise Cancellation


In busy contact centers, clear communication is essential for delivering excellent customer service. The right headset can make all the difference, and this is where our product comes in. This headset is designed to ensure that both parties on the call can hear each other clearly, without any distractions. With precision positioning and optimal noise cancellation, your team can focus on the conversation and provide the best possible service to your customers.



Protect Your Investment


As a business, it's important to invest in tools that are reliable and can withstand the test of time. This is especially true for contact center headsets, which are critical for delivering great customer service. With the EncorePro 700 Digital Series headset, you can protect your investment with its reinforced, lightweight headband that is proven to be strong and durable. This means you can rely on the headset for the long-term, without worrying about it breaking down or needing frequent replacements.



Simplify Headset Management


Managing multiple headsets in a contact center can be a challenging task for IT teams. To simplify this process, we offer the centralized Plantronics Manager Pro software, which is an additional service that allows IT teams to monitor, manage, and maintain headsets. With this software, IT teams can easily track detailed device insights and streamline their management processes. This not only saves time and effort but also ensures that the headsets are functioning optimally, leading to improved customer service and satisfaction.



Features of the EncorePro 700 Digital Series Headset


The EncorePro 700 Digital Series headset is a high-quality headset designed for professional use in contact centers and customer service environments. Some of its key features are:

  1. Premium Audio Experience: The headset offers wideband audio with a noise-canceling microphone that delivers richer, clearer conversations, reducing listening fatigue. SoundGuard® technology also protects against audio spikes.

  2. Streamlined Inventory Management: The digital serial number of the headset is reported to Plantronics Hub and Plantronics Manager Pro, which is an additional service that helps streamline inventory management.

  3. Nylon Composite Materials: The headset is made of premium nylon composite materials, making it ultra-lightweight.

  4. Unique Boom Design: The microphone arm is conveniently situated to stay clear of the user’s peripheral vision, while the unique, extendable boom ensures precise positioning and enables optimal noise cancellation.

  5. Reinforced Headband: The headset has a reinforced, lightweight headband that provides strength and durability.

  6. Monaural and Stereo Wearing Styles: The headset offers two wearing styles - stereo for an immersive audio experience or monaural for those who prefer to leave one ear open.



Benefits of Digital and USB Corded Contact Center Headsets

  1. Clear and Private Conversations: The headset comes with a unique curved, telescoping microphone and pivoting boom that helps in creating clear and private conversations. The voice-optimized frequency response further enhances the clarity of the conversations.

  2. Adjustable Sidetone: The adjustable sidetone feature (USB only) helps in adjusting the acoustic perspective of every call, making the conversations more natural-sounding.

  3. Advanced Acoustic Protection: The headset supports SoundGuard Digital advanced acoustic protection that provides anti-startle, G616, and TWA features to protect workers' hearing.

  4. Reinforced, Lightweight Headband: The reinforced, lightweight headband provides strength and durability based on Poly contact center grade design.



Here are some frequently asked questions (FAQ) about EncorePro 700 series

  • What type of connection does the EncorePro 700 use?

The EncorePro 700 is available in both digital and USB corded versions, with a quick disconnect (QD) feature.

  • Can I use the EncorePro 700 with my computer or mobile device?

Yes, the USB version of the EncorePro 700 can be used with a computer or mobile device that has a USB port.

  • Is the EncorePro 700 compatible with different phone systems?

The EncorePro 700 is compatible with most desk phone systems, and some models can also be used with softphone applications on a computer.

  • Can I adjust the volume and mute the microphone on the EncorePro 700?

Yes, the EncorePro 700 includes inline call control for easy volume adjustment and muting (USB only).

  • What is the warranty for the EncorePro 700?

The EncorePro 700 comes with a one-year warranty, and extended warranties are also available for purchase.



  • What parts can be replaced on an encore pro 700 series?

The following parts can be replaced on an Encore Pro 700 series headset:

  1. Ear cushions: Soft leatherette ear cushions provide all-day comfort and can be easily replaced when worn out.

  2. Headband: The reinforced lightweight headband can be replaced if it becomes damaged or worn out.

  3. Microphone boom: The unique extendable microphone boom can be replaced if it becomes damaged or broken.

  4. Inline call control cable: The USB inline call control cable can be replaced if it becomes damaged or lost.

  5. Quick Disconnect (QD) cable: The QD cable that connects the headset to the amplifier or phone can be easily replaced if it becomes damaged or lost.

It is important to note that not all parts may be available for replacement in all regions, and it is recommended to check with the manufacturer or authorized dealer for availability and compatibility of replacement parts.


The EncorePro 700

Conclusion


The EncorePro 700 Series is a high-performing headset designed for busy contact centers. It offers excellent noise-canceling features, precise positioning of the microphone arm, and a reinforced lightweight headband for durability. The headset provides an immersive audio experience with two wearing styles available, stereo and monaural, to suit user preferences. It also supports SoundGuard Digital advanced acoustic protection for anti-startle, G616, and TWA. The Plantronics Manager Pro software makes it easy for IT teams to monitor, manage, and maintain headsets and track detailed device insights. With all-day comfort, superior audio quality, and control at their fingertips, agents can deliver the best customer service experience possible.


 

For more information: Call/ WhatsApp : +971 52 417 7286 Email: marketing@alzubairgroup.com/ abdul.rehman@alzubairgroup.com

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